Frequently Asked Questions

Paano ang proseso kung ang magpapadala ng pera at magre-receive ng padala ay hindi pa member ng loadmanna?
Need muna mag activate Ng customer as Loadmanna members
Paano mag activate Ng wallet to Wallet transfer?
Magagamit Ang feature na ito Ng mga stockists, dealers at retailers.
Stockists/Dealers kelangan magsubmit Ng requirements sa Loadmanna app Send LM-Wallet requirements kyc button.
KYC( know your customer)
Requirements for retailer to use this feature
Level1 (1k/day)
Submit photo of Valid id
And selfie holding a valid ID
Level2 ( 5k/day) photo of Valid id, selfie holding valid ID and a video stating the following:
Current date
Full name
Full address at isend gamit Ang app SEND LM-W requirements KYC button
After activation and approval for customer pwede na sya magpadala o magreceive Ng padala using LM wallet to Wallet features
Paano ang proseso o step by step sa pag-claim ng padala sa wallet2wallet?

1st: lumapit lng sa authorize loadmanna retailer or dealer or members
2nd: punta sa wallet to wallet claiming app
3rd: select wallet to wallet credit then enter ammount
4rth:enter transaction no.
5th: enter receiver mobile no.the send
The recipient will receive the message notification and you will receive the confirmation
Ask valid i.d. before release d money

Sinu-sino ang maaaring mag-pasa ng LM Wallet fund sa isang retailer?

1. city stockist
2. prov. Stockist
3. mun city stockist
4.brgystockist
5.dealer

Kung ang retailer ay dalawa ang mobile number(dual-sim) alin ang dapat ilagay sa "Retailer-Receiver" mobile number sa pagki-claim?

Yung activated sim. means ung registered number as sa retailer/dealer of load manna

Kung nag send ng 2500 Wallet2wallet ang isang RETAILER, Magkano ang kanyang kita at magkano naman ang rebates ng DEALER na nag activate sa retailer-receiver at retailer-sender?

sa bawat 1000 pesos may 1 peso si Dealer
At dahil 2500.00 Ang sinend ni Retailer
May rebates na Php 2.50 si Dealer
As retailer
For Every 1000.00 may 10 pesos na Kita si Retailer
At dahil Php 2500 Ang sinend ni Retailer
May Kita syang Php 25.00
Pero Kung Ang sender ay Isa sa inactivate mong retailer may additional 1 peso for every 1000
; Kung Ang recipient Naman ay inactivate mo Rin as retailer may additional Php 1 for every Php1000 dahil matatag in din sya sayo, Ang total income mo ay 12 pesos per 1000
So magiging
30 pesos Ang Kita Ni retailer as the sender ng 2500.00
At 3 pesos Naman si Dealer

Paano mag-convert ng LM wallet fund sa loadwallet fund kung ikaw ay isang retailer kung naka keypad phone at kung gamit ang apps?<br />

using app
step 1 click open app
step 2 click manna wallet
step 3 click manna to loadwallet
step 4 enter amount
step 5 click send
may marereceive na confirmation

for keypad follow the format
go to write message type
MANNALW<space>amount send to gateway.

Anu-ano ang mga paraan upang maging CASH ang LM Wallet Fund?<br />

List of Options
1. Transact for Loading
2. Transfer loadwallet to other dealer using Universal transfer.
3. Transfer to retailer n gstong mgpa fund (Dealer to retailer – Universal load transfer
4. Tru Virtual Transfer for needed fund for smartmoney

Para saan ginagamit ang "ACCEPT TRANSACTION"?

Ginagamit ang Accept transaction para iinform ang dealer sa isang area kung saan pwedeng i claim ngbreceiver ang transfered cash makakareceive ng meassage ang mga dealers sa area nila at kung may kakayahan silang mag encash.go to loadmanna app click W2W transaction click accept transaction
Step 1:enter amount
Step2: receiver mobile number
Step3: send to getway
Kung sinu ang nag accept transaction dun pupunta ang receiver para i claim ang cash

Saan naman ginagamit ang "CREDIT WALLET FUND" sa wallet2wallet transaction?

Ang credit wallet fund ay kung saan tayo mg claim ng wallet to wallet transfer..
Enter amount
Enter transaction no.
Enter receiver mobile no.
Send to gateway

Magkano ang LIMIT per Day na pwedeng ipadala ng isang retailer kung hindi pa siya nakapag-KYC at magkano naman ang LIMIT per Day ng isang retailer kung na KYC na ang kaniyang account?<br />

Ang Retailer ay hindi pa pwedeng makapag Transact sa Wallet to Wallet hanggat hindi pa siya nakakapag KYC.
Kapag nakapag KYC na, merong dalawang level. Depende sa kung anu ang napasa niyang documents.

Level 1:
Kung nakapag submit ng Valid Government ID at selfie hawak ang valid Government ID, ang maximum limit niya per day ay P1,000 only.

Level 2:
Kung nakapag submit siya ng Valid Government ID, selfie habang hawak ang Valid Government ID, picture ng harapan ng tindahan (store), Baranggay or DTI permit, at short video habang hawak ang ID at sinasabi ang buong pangalan at current date, ang maximum limit ay P5,000 per day.

Magkano ang LEVEL 3 LIMIT per Day na pwedeng ipadala ng isang DEALER at anu-ano ang requirements na kailangan i-submit?

LEVEL 3:
(50k per transaction/No Limit Transactions/day)
Requirements:
1. Valid Gov. ID
2. Selfie photo holding Valid Gov. ID
3. Picture of your Store or Business (Front)
4. Barangay Permit or DTI
5. Business Permit
6. BIR
7. Short Copy of your Video – (Mag upload ng VIDEO habang sinasabi ang PETSA/CURRENT DATE, BUONG PANGALAN including middle initial, COMPLETE ADDRESS, at dapat HAWAK ANG VALID GOV. ID)

Paano ang step by step ng pag-update ng Business Marker o Address sa imanna.ph?

1. Log in to your imanna account
2. Go to Dashboard > My Profile
3. Look for Address/Business Marker
4. Fill Up

Kung ikaw ay gumagamit ng Loadmanna App at gusto mo malaman ang mga Info Guide o mga video tutorial compilation ano at saan ang button na pipindutin mo?

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Ano ang advantages ng wallet2wallet sa paymaya negosyo(smart padala)?

Ang advantage ng wallet2wallet sa smart padala ay ,sa w2w transfer mas malaki ang kita ng transfer, at ang mag accept ng transaction ,kumita na siya sa transfer, pwede pa siya kumita sa loading. Dual income.

Kung may customer ka na gustong mag smartpadala, Paano mo hihikayatin na wallet2wallet nalang ang gamitin?

Ipaliwanag Ang mga advantages ng wallet to wallet vs sa iba.
1. Mas malaki ang kitaan sa wallet to wallet kesa sa paymaya smart padala. Ito ang pinakadahilan kung bakit nasisiyahan ako sa bagong features ni loadmanna na wallet to wallet
2. Maliit ang puhunan ni loadmanna ang matindi may pa promos pa, free activation ang mga retailers. Ibig sabihin hindi namumuhunan pero kikita, provided na magpa-activate sila as retailer ng loadmanna at magpasa ng KYC requirements.
Ibig sabihin, walang puhunan pero kumikita. May negosyo bang ganun? 😊
3. User-friendly gamitin at kahit offline may transaksyon. User friendly dahil may apps na convenient gamitin. Pindot-pindot lang pera na. Hindi na kelangan ng net pra makapagtransact kahit sa mga liblib na lugar pwede. Isang pisong Load lang kikita ka na.
4. Mas marami ang mga access nationwide. Dahil 80,000+ na branches na.
5. Dahil loadmanna dealer ako, sariling atin at madami pa ways to earn ma traditional o nontradition ways.
Hatawin lang milyonayo ka na.
6. Di na kelangan maraming requirements at kahit nasa bahay pwede na.
Ipakita mo dn Hindi Lang Kita Ang habol mo kundi Ang makatulong.. nagbigay k n ng serbisyo nag bigay k p ng negosyo.

Paano mo hihikayatin ang isang smartpadala outlet na magpa activate as retailer/dealer sa loadmanna para maging wallet2wallet outlet?

Para mahikayat ang smart padala outlet na maging retailer o dealer ay gawin o sabihin ang mga sumusunod:
1. Mas maigi na puntahan ang outlet at kausapin ang may ari kung pwede makakuha ng schedule pra mapresentahan ng business na wallet to wallet.
2. E present ang business with persuasion skills.
Dapat nakabusiness attire ka pra physically presentable at mas kaakit akit ka tingnan.
3. Sa pagpresent ng business mas maigi na ilatag ang mga advantages ng wallet to wallet. Dyan mo sa xa mahikayat.Sa paglalatag, e detalye ang kitaan ng wallet to wallet at convenience nito sa paggamit. Baka mahikayat mo pa xa magfranchise to stockist.
4. Make sure na may follow up ka pag sabihin na pag isipan nya.
5. Wag kalimutan ang pag build ng rapport sa may ari. Make sure na ikaw ay may good communication skills at approchable kung kausap another way to build rapport sa prospect.

Ano ang sinasabi/pinapaliwanag mo sa customer na hinikayat mo para magpadala sa wallet2wallet at kung sabihin ng customer sayo na hindi nila alam kung may wallet2wallet outlet sa padadalan niya?

marami n ang member ng loadmanna ngaun (80,000 members at padami pa)at mas madali na matrace dahil my loadmanna locator tau para matrace kung saan my available na wallet2wallet, dagdag pa dun my gc kmi na lahat ng qualified n member n my wallet2wallet search mo lang ung need mong mkitang lokasyon, un mkikita mo n kung meron dun available n wallet2wallet

Mag bigay ng example ng pag tuturo ng wallet2wallet sa retailer or dealer mo ng hindi naman kayo nagkikita dahil sa ECQ?

Based on experience, lahat nag pagmamarket na ginagawa ko sa loadmanna ay through online sa facebook. Ibig sabihin ng oonline marketing lang ako.
Once na may naglike at nag comment ng paano, ay minemessage ko kaagad through messenger or call sa sariling contact number.
Paano ko sya hinihikayat:
1. Una ay alamin ko nag Q and A’s kami. Tinatanong ko sya kung naapektuhan ba sya sa crisis ngayon. Or ECQ din ba sa lugar nila. Nawalan ba sya ng trabaho. Kumustahin ang kalagayan . Isa sa paraan to build good rapport sa kausap kahit di po kakilala.
2. Alamin ang needs nya at ng lugar nya.
3. Pag malaman mo ang needs nya, doon natin ilatag ang market. Perfect ito dahil para makaiwas sa sakit at dahil mahirap pumunta sa kahit sa remittance center.
4. Ipaliwanag ang advantages ng wallet to wallet ngayon na may GCQ. Mainam din eto para kikita sya kahit nasa bahay lang. Idagdag dito na lahat ay gumagamit na ng load. Kaya dito sa loadmanna walang lugi, lifetime at kikita ka ng malaki kahit may crisis.
5. Wag kalimutan turuan at e guide xa once na magustuhan nya.
6. Wag ding kalimutan e follow up.
7. Ang onkine marketing ay isa sa way ko ng paghihikayat ng customer na naapektuhan ng crisis.
8. Idagdag na ang goal ay para matulungan sya na magka income at pra mairaos ang crisis ngayon.

Paano mo pararamihin ang mga retailer mo na gumagamit ng wallet2wallet?

Ang mga hakbang para maparami ang mga retailers na mg transact ng wallet to wallet.
1. Gumawa ng group pra sa iyong mga retailers
2. Kung may mahikayat na panibago lalo na yung customer na nagpapasmart padala ay hikayatin din
3. Mag post sa facebook or other social media about sa free reatilers activation.
4. Eadd lahat sa group mo lahat ng mga nahikayat.
5. Mag tutorial paano magpasa ng KYC at pra mas mataas ang daily limits.
6. E advise ang lahat na pwede din sila mag register ng kapwa retailers pra kahit hindi na ikaw, sila na din mag mamatket ng free activation at make sure na e add sa group yung nahikayat nilang
bagong retailers.
7. Turuan kung ano gagawin at paano mg transact.
Laging ipadama sa mga retailers mo na andyan ka lgi para turuan at tulungan sila sa business nila.
8. Hikayatin ang lahat na magtransact ng wallet to wallet para mas kikita ng malaki
9. Pwede mag pa games para makahikayat at madoble ang transaksyon ng wallet to wallet.
10. Alagaan ang mga retailers.

Paano mo hihikayatin ang retailer para mag upgrade sa dealer?

Iexplain ko po sa kanya kung ano ang pinag kaiba ng retailer at dealer when it comes to inclusions sa package at mga benefits.
•Free ₱250 LoadWallet
•50 Virtual Activation Pin(s)
•4.5% Load Discount + Add-ons
•Load Manna Scratch Card
•Tarpaulin (with Smart Padala Account No.)
•Virtual Smart Padala Access (Unlimited & ” NO NEED” to submit BIR and other Business Permits)
•Can access to ALL Features in the App
•1.5% Load Wallet Discount transfer to Universal (Load Manna Retailers )
*Loading Manuals (For Basic Phone User)
REFERRAL PROGRAM AND NETWORK MARKETING WAYS OF EARNING
1. ACTIVATION BONUS – ₱200
•Sa bawat Retailer na ma activate mo ay kikita ka ng ₱200. (Ex: 25 Retailers x ₱200 = ₱5,000)
merong 50 pins activations
2. DIRECT REFERRAL BONUS – ₱500
•Kapag mayroong pumasok sa sayong Dealer na bumili ng Load Manna Dealer Package ay kikita ka ng ₱500 na tinatawag na Direct Referral Commission.
3. MATCHED SALES BONUS – ₱700
•Kapag nakapagpajoin ka ng Dealer sa Team A at Team B mo, magpe-pair yun. Kikita ka ng ₱700. Mas kilala ito sa tawag na Pairing Bonus.
4. PASS-UP BONUS – ₱200
•Magsisimula kang kumita mula sa pangatlong Direct mo. Yung first third direct referral mo ay kikita ka doon ng Pass-up bonus na ₱200. Mula sa 3rd referral pababa at sa kanilang first 2 referrals at sa lahat ng nasa downlines mo up to infinity. Depende pa sa patong mo yan!
5. LOAD SELLING – 4.5% DISCOUNT
•Ex: 100 Load less 4.5% Discount = 4.50 (4.50 + ₱3 Add on/Patong = ₱7.50 earnings every ₱100 Load).
6. UNILEVEL BONUS
•Earn 0.0125% Rebates Bonus. Makukuha mo to sa lahat ng Sales ng Dealers mo at Sales ng Retailers mo up to the 20th Level.
Ang kagandahan ng dealer kasi ikaw na ang supplier ng LOAD sa mga retailers mo.
At yung mga dealer downlines mo kapag active sila, kahit nakaupo ka lng may papasok sayo na commision. 😊
Pero syempre, kelangan mo din maturuan ng mabuti ang mga downlines mo para magi silang productive.

paano mo hihikayatin ang dealer na mag upgrade sa stockist?

Kapag stockis ma’s malaki Ang rebates o ma’s maraming kitaan .may tagging by territory.
Ex.barangay stockist
1.75% rebates
Municipal 2%
Provincial 3%
Maliban pa sa discount..Ang tagging napakalaking benipisyo bilang stockist..kapag my iincode as dealer sa area mo automatic Ang discount sa bawat codes na binibili Ng retailer..gaano kaganda na system na Mismo Ang maghahanap sa stockist para bilhan Ng codes. ibig sabihin kahit tulog ka o my iba kpng pinagkakaabalahan nakikita mo nlng na my benta ka na codes.kumita ka depende sa stockist program na inavail..so dto bilang investor as stockist d matutulog Ang pera mo kahit Wala kpng grupo o network..kikita pa SA mga unilevel na nagloload na dealer o retailer under your organization

Anu-ano ang ginagawa mo para maalagaan ang mga downline mo at matulungan sila sa mga technicalities?

Printes FAQS/Material, E-copies of guides, links of videos both owned and copied send to new retailers/dealers/stockist upon purchase/encoding. Fb business page is up 24/7 for inquiries. Advisories is automatically send out to all in case of technical issues and new process. Group Chats for retailers and dealers created as well.

Ano ang gagawin mo kapag nag-send ka sa gateway at walang response ang system?

1.Nagpapalit ng gateway
2. Nag tatanong sa mga other load manna member.
3. Ask help sa customer service.

Bakit dapat laging updated ang app mo sa tuwing may bagong update ang loadmanna sa gamit nating app?

Para mag function ng maayos lahat ng buttons sa application at maiwasan ang system error,at maging updated sa lahat ng service and features ni loadmanna like mga bagong gateways at me maisagot din sa mga downlines na di naguupdate ng apps at sa mga concern nila.

Ano ang mas maganda single account o multiple accounts? Ipaliwanag ang kaibahan at advantages nito.

Single account -ibig sabihin member k niload manna with single jurisdiction o bilang isang Tao.
Multiple acount- member k n loadmanna with multiple jurisdiction o nibrerepresent mo Ang more than one n member.
Ang advantage in single account mas lest Ang babayaran mo.
Ang advantages ng multiple account. Mas madami Ang sources of income. Kung Baga sa trabaho sweldo k dipende sa number of accounts mo pero parehas lng Ang pasok nyu.
Kung papipiliin aq syempre multiple account. Kasi masmalaki Ang kitaan.

REPLENISHMENT CONCERN

  • Deposit verification for replenishment taking too long

 

When sending deposit verification for replenishment please provide the following details:

  • Reference number from the deposit slip
  • Date and time of deposit
  • Bank and Bank Branch 
  • Amount 
  • Load Wallet/Smart Padala
  • Picture of the deposit slip 

Note: For deposit from GCash please provide the screenshot of the SMS confirmation from 2882

Take note: We highly suggest sending the replenishment request on the same day when you deposit to bank to avoid difficulty in tracing reload requests with backdated deposits.

Send your replenishment request to any of the following:

Helpline: Can only receive a maximum of 160 characters per message so the ideal way is to make your message detailed and concise.

Facebook Page: www.facebook.com/loadmannacustomerservice

Gcash to LM Gcash: Used to replenish Load Wallet and Smart Money via Gcash and it will automatically be deducted to your Gcash account balance.

  1. Make sure you have an active Gcash account and the Gcash sim card is inserted on the mobile that you’re going to use.
  2. Enter the following details: 

Amount to Send:

                        Any preferred amount

Message: 

For example Replenishment for Load Wallet.

Enter your 4-Digit Pin

Enter your Gcash Pin

  1. Then go to deposit verification via LoadManna app 

Deposit verification menu via LoadManna app:

The Dealer number indicated at the lower part will be the one to receive the replenishment.

Note: 

If the deposit has been invalidated by our attending CSR, our members must provide a copy of their deposit slip or a screenshot of online/mobile transfer for additional verification.

Also expect around 15-30 mins wait time for your replenishment to go through, especially during peak hours. 

SMART PADALA CONCERN

Activate your SmartPadala number, Increase Daily Transaction Limit and Smart Padala Transaction Protocol

 

Just send the following requirements:

  • 1 Valid ID
  • Updated  Business permit
  • Picture of store/business location
  • Selfie holding 1 valid ID 
  • Recorded video introducing  yourself (Name and Complete Address) while holding the valid id 

Upload the requirements to Loadmanna Smartpadala Online Requirement Form: https://forms.gle/EwZzuCZfTmhUUBQL9 and contact customer service via the app,

indicate that you have submitted your credentials and the details of the account you are trying to have its services activated. We also require our members to use Smart Padala transaction slip on every smart padala transaction and get a copy of the customer’s ID, picture, and contact details.

  • Did not receive SmartPadala Transfer(TR) confirmation.

 

Two possible causes: Either the smart money number you are attempting to transfer to has been temporarily blocked due to daily/monthly limit, or another symptom of congestion. 

The fastest way to identify if the transaction went through is by checking your balance shortly after. If you see a discrepancy and did not receive confirmation, please contact customer service ASAP.

What to do when you get the following error message:

  • Insufficient balance

Check your Smart Money balance.

  • You have entered an invalid card number and try again

 

Ask for another account or check if there’s a typographical error on the SmartPadala account that you have entered.

  • Transaction failed. You have exceeded your sending transactions/month limit.

The receiving account limit has exceeded the monthly limit. Ask for another account from the customer.

  • Sorry, we cannot proceed with your transaction as you will exceed your daily limit.

 

Your limit will depend on your Smart Padala verification level:

Level 1 – Transfer limit: P5,000/day ; Claim limit: P5,000/day

Level 2 – Transfer limit: P20,000/day ; P5,000/transaction

Level 3 – Transfer limit: Unlimited ; Claim limit: P50,000/transaction

 

  • Smart Padala Invalid Claims/Receiving Transactions

 

When you encounter this it means that we have not received confirmation directly from SmartPadala. If this instance occurs, we must contact customer service immediately for assistance regarding this concern. We can send the actual confirmation of the transaction provided by our customers to our attending customer service for verification of invalidated transactions.

GENERAL CONCERN

Have not received confirmation for more than 3mins already.

Most likely this is caused by the number of users sending transactions within a particular gateway.

 

Check the following:

  1. Check your e-wallet balance using the app
  2. Ff your balance is still the same, try changing the gateway through the app settings
  3. Resend your transaction

Note: If a particular transaction is deducted to your e-wallet balance, you may contact customer service using the app and send the particular details of this transaction (Customer Number and Amount) or (SmartPadala Account Number if the transaction is sent using our SmartPadala services).

 

  • “Sorry, your transaction cannot be processed. Please try again later”

 

“Sorry, your transaction was not processed. Your SMS is delayed. “

The main cause of this is also congestion with the volume of members using a particular gateway, this can usually be solved by changing the set gateway in the app settings, resend your transaction afterwards.

  • You may repeat the transaction after number of hour(s) and number of minute(s).

    This is a built in system safety measure, made to block identical transactions, this is to avoid double deductions from members who send duplicate transactions.

 

You can easily bypass this by checking the upper right box stating “Repeat Transaction” on the upper right part of the loading/Smart Padala menu or just add the REP command in the beginning of the transaction Ex: REP <customer number> <amount> before resending a particular transaction if you are using manual text commands in sending transactions to our system.

WARNING: THAT IF YOU RESEND A PARTICULAR TRANSACTION TOO SOON USING THIS METHOD, THERE IS A HIGH RISK OF YOUR TRANSACTION TO GO THROUGH TWICE, TRY TO GIVE IT AT LEAST 2-3mins FOR LOADWALLET RELATED TRANSACTIONS, AND 5-10mins FOR SMART PADALA TRANSACTIONS.

  • Check Operator Services

 

  • Check if you have personal load on your loading sim card. You should have atleast P1.00 loading balance or we suggest that you register an unlimited promo to your loading sim card.
  • Check if the gateway number network is the same with your loading sim card. 
  • Check if your LoadManna app is updated. You may download the latest LoadManna v2 app: 

 

Google Play Store: https://play.google.com/store/apps/details?id=com.loadmanna.inc

 

IOS Beta Testing Public Download Link: https://testflight.apple.com/join/zgazcu6e

  1. Install Test Flight IOS App.
  2. Click again the LM IOS App Link.
  3. Install LM iOS App.
  4. Set Up the LM iOS App and Select Gateway.

  • Sorry, (SMART/GLOBE/SUN) retailer loading is temporarily unavailable. Please try again later.

    This is a sign of a downtime caused directly by our Telco service providers (SMART/GLOBE/SUN)

 


We try to advise our members when this happens, or sometimes our service providers will go under maintenance without warning. When this happens it’s best to ask our customer service team first what the status is, then we can update you directly once their services come back online.

Other possible reason specific to SMART TRADITIONAL LOADING make sure that amount is P500 and above.

  • Traditional Load Wallet requests unsuccessful

 

Our traditional loading comes with rules and regulations, which are the following:

For Smart Traditional loading:

Our minimum amount for loading smart traditional retailers is P500. We highly recommend our dealers to be careful with supplying traditional retailers with load wallet, certain areas are already occupied by Smart Direct Riders and we can be reported from supplying load wallet to customers outside their territory.

For Globe and Sun Traditional loading:

Your retailers must be using sim cards that are “Tagged” to us directly, meaning the retailer sim cards that they are using must come from us.

  • Loading Rebates

 

Provincial Stockist Loading Rebates (In Percentage):

Universal Load Wallet Transfer to Municipal Stockist: 1%

Universal Load Wallet Transfer to Brgy Stockist: 1.25%

Universal Load Wallet Transfer to Dealer: 1.50%

Universal Load Wallet Transfer to Retailer: 3%

Load Transfer to End User: 6%

Traditional Load Wallet Transfer: 2%

Cignal Prepaid Loading: 3%

Sky Direct and Gsat Pins: 8%

Meralco Ilaw Loading: 1%

 

City/Municipal Stockist Loading Rebates (In Percentage):

Universal Load Wallet Transfer to Brgy Stockist: 0.25%

Universal Load Wallet Transfer to Dealer: 0.5%

Universal Load Wallet Transfer to Retailer: 2%

Load Transfer to End User: 5%

Traditional Load Wallet Transfer: 1.5%

Cignal Prepaid Loading: 3%

Sky Direct and Gsat Pins: 7%

Meralco Ilaw Loading: 1%

 

Barangay Stockist Loading Rebates (In Percentage):

Universal Load Wallet Transfer to Dealer: 0.25%

Universal Load Wallet Transfer to Retailer: 1.75%

Load Transfer to End User: 4.75%

Traditional Load Wallet Transfer: 1.25%

Cignal Prepaid Loading: 3%

Sky Direct and Gsat Pins: 6%

Meralco Ilaw Loading: 1%

 

Dealer Stockist Loading Rebates (In Percentage):

Universal Load Wallet Transfer to Retailer: 1.5%

Load Transfer to End User: 4.5%

Traditional Load Wallet Transfer: 1%

Cignal Prepaid Loading: 3%

Sky Direct and Gsat Pins: 5.5%

Meralco Ilaw Loading: 1%

 

Retailer Stockist Loading Rebates (In Percentage):

Load Transfer to End User: 3.5%

Cignal Prepaid Loading: 3%

Sky Direct and Gsat Pins: 4%

Meralco Ilaw Loading: 1%

ACCOUNT RELATED CONCERN

Account Modification Procedure

  1. We require the owner of the registered account number and requestor to submit a copy of their valid ID to [email protected], indicating that he is authorizing or allowing his phone number and/or account name to be changed, also indicate the old and new phone numbers for change number requests and old and new account name to be interchanged and contact customer service via app, indicate that you have submitted your credentials and the details of the account you are trying to update/modify. 

For changing the registered account name and/or number, we require our members to submit:

  • 1 valid ID with signature of the old owner/account name 
  • 1 valid ID of the new owner/account name 
  • 1 valid ID of the requestor
  • Authorization letter from an old owner with a signature stating that the owner is giving permission to change the number.

Take note: There is a P50.00 charge for CHANGE NUMBER REQUESTS that will be deducted either from your LoadWallet/SmartMoney Wallet.

CABLE PINS LOADING

How to generate GSAT PIN

 

For LoadManna app user:

  1. Go to Home page and click Other’s
  2. Go to GPINOY & GSAT Pin
  3. Enter the following:

Customer Mobile Number: Your number

Product code: GPINOY 99/GSAT 200/GSAT 300/GSAT 500

Pin Quantity: 1 to 5

  1. If you already received the pin. Top up via SMS/Text message by doing the following format manually using SMS/Text message:

GSAT/GPINOY99 Top up Procedure: 

GSAT<space><ACCESS CARD NUMBER><space><PIN> then send to 2327

Note: For Globe subscribers P1.00 per transaction (Regular Load)

GPINOY<space><ACCESS CARD NUMBER><space><PIN> then send to 2327

Note: For Globe subscribers P1.00 per transaction (Regular Load)

For Keypad Command:

GSAT/GPINOY99 Loading Procedure:

SELL<space><Customer no.><space><Product Code><space><No. of Pins> send to gateway

If you already received the pin. Top up via SMS/Text message by doing the following format manually using SMS/Text message:

GSAT/GPINOY99 Top-up Procedure: 

GSAT<space><ACCESS CARD NUMBER><space><PIN> then send to 2327

Note: For Globe subscribers P1.00 per transaction (Regular Load)

GPINOY<space><ACCESS CARD NUMBER><space><PIN> then send to 2327

Note: For Globe subscribers P1.00 per transaction (Regular Load)

How to generate SKY DIRECT PIN

For LoadManna app user:

  1. Go to Home page and click Other’s
  2. Go to Sell SkyDirect Pins
  3. Enter the following:

Customer Mobile Number: Your number

Product code: SKY 99/SKY 150/SKY 250/SKY 450

Pin Quantity: 1 to 5

  1. If you already received the pin. Top up via SMS/Text message by doing the following format manually using SMS/Text message:

SKYLOAD (space) BOXID (space) SKYCABLE PIN then send to 23667

For Keypad command:

SKYDIRECT Loading Procedure:

SELL<space><Mobile No.><space><Product Code><space><Quantity>

Ex. SELL 09181234567 SKY99 1

If you already received the pin. Please do the following format manually using SMS/Text message:

SKYDIRECT Top-up Procedure:

SKYLOAD (space) BOXID (space) SKYCABLE PIN then send to 23667

Have more questions? Contact Us!

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